Privacy Policy

Last updated: 25 September 2026

Blackberry Lab respects your privacy. This policy explains what information we collect, why we need it and how we use it.

What information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

When you place an order, we collect the information needed to process and deliver it. This may include:

Your name
Delivery address
Email address
Telephone number, where provided
Details of your order
Payment information needed to process your purchase

We also receive and store information when you contact us about an order or product for reasons such as feedback, returns, product reviews or complaints.

How we use your information
We use your information to:

Process and fulfil your order
Take payment
Send your order to you
Contact you about your order
Deal with returns, refunds or other customer enquiries
Keep the records we are legally required to keep

We do not sell your personal information or use it for unrelated purposes.

Payments

Payments on our website are processed securely through Wix Payments. We do not store your full payment card details. Payment information is handled by Wix and its payment processing partners in accordance with their security and privacy requirements. Wix Payments is PCI DSS compliant and uses secure payment processing to protect payment information.

Delivery

Orders are sent using Royal Mail. We provide Royal Mail with the information needed to deliver your order, such as your name and delivery address.

Website
Our website is operated using Wix. Wix processes some customer information on our behalf to provide our website and online checkout.

You can read Wix's privacy policy here:
Wix Privacy Policy

Cookies
Our website uses cookies that are needed for the website and checkout to work. Wix may also use cookies and similar technologies to help operate and improve the website. You can manage cookies through your browser settings.

How long we keep your information
We keep your order information for as long as we need it to manage your order and meet our legal and accounting requirements. When information is no longer needed, we will securely delete it.

Your rights
You can ask us to:

Tell you what personal information we hold about you
Correct inaccurate information
Delete your information where we are able to do so
Stop using your information for direct marketing

To make a request, please contact us using the details below.

Email: hello@blackberrylab.co.uk

Complaints
If you are unhappy with how we have handled your personal information, please contact us first.
You can also contact the UK's data protection regulator, the Information Commissioner's Office (ICO):
Information Commissioner's Office.

Changes to this policy
We may update this policy from time to time. The latest version will always be shown on this page.